Dispute Tracking
8min
The 3rd Party Delivery Dispute Tracking Package is a purpose-built solution on the VAL data platform designed to simplify and streamline the process of tracking and resolving disputes with third-party delivery platforms.
Click on any of the below dispute tracking package to understand more.
- Centralized Dispute Management
- Provides a centralized dashboard to log, monitor, and resolve disputes with delivery partners.
- Tracks the status of each dispute from initiation to resolution.
- Actionable Insights and Reporting
- Generates detailed reports on dispute trends, resolution rates, and platform performance.
- Provides actionable insights to minimize future discrepancies.
- Integration with Delivery Platforms
- Collect data from major third-party delivery reports for automated data retrieval.
- Ensures accurate tracking of transactions and payouts.
- Improved Accuracy: Reduces errors in tracking and managing disputes, ensuring accurate financial reconciliation.
- Increased Efficiency: Automates key processes, saving time and reducing manual effort.
- Enhanced Visibility: Centralizes dispute tracking and reporting, providing a clear view of dispute trends.
- Proactive Management: Identifies recurring issues with delivery partners, enabling corrective actions.
- Financial Integrity: Ensures proper payouts and minimal revenue leakage through effective dispute resolution.
- Transaction Disputes:
- Track and resolve cases where delivery platforms have deducted payout due to disputes.
- Appeal Tracking:
- Track and ensure clarity on refunds for successful disputes appeal at the transaction level.
- Recurring Issue Tracking:
- Analyze trends to identify recurring discrepancies with specific delivery platforms for strategic interventions.
Built on the VAL platform, the 3rd Party Delivery Dispute Tracking Package ensures:
- Harmonized data from POS systems, delivery platforms, and financial records for accurate discrepancy detection.
- Automated workflows to streamline dispute logging and resolution.
- Scalable solutions to support businesses of all sizes and operational complexities.
Updated 30 Jan 2025
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