Dispute Tracking

8min

Getting Started

The 3rd Party Delivery Dispute Tracking Package is a purpose-built solution on the VAL data platform designed to simplify and streamline the process of tracking and resolving disputes with third-party delivery platforms.

Click on any of the below dispute tracking package to understand more.

. 3P Delivery Dispute Tracking



Key Features

  1. Centralized Dispute Management
    • Provides a centralized dashboard to log, monitor, and resolve disputes with delivery partners.
    • Tracks the status of each dispute from initiation to resolution.
  2. Actionable Insights and Reporting
    • Generates detailed reports on dispute trends, resolution rates, and platform performance.
    • Provides actionable insights to minimize future discrepancies.
  3. Integration with Delivery Platforms
    • Collect data from major third-party delivery reports for automated data retrieval.
    • Ensures accurate tracking of transactions and payouts.


Benefits

  • Improved Accuracy: Reduces errors in tracking and managing disputes, ensuring accurate financial reconciliation.
  • Increased Efficiency: Automates key processes, saving time and reducing manual effort.
  • Enhanced Visibility: Centralizes dispute tracking and reporting, providing a clear view of dispute trends.
  • Proactive Management: Identifies recurring issues with delivery partners, enabling corrective actions.
  • Financial Integrity: Ensures proper payouts and minimal revenue leakage through effective dispute resolution.


Use Cases

  1. Transaction Disputes:
    • Track and resolve cases where delivery platforms have deducted payout due to disputes.
  2. Appeal Tracking:
    • Track and ensure clarity on refunds for successful disputes appeal at the transaction level.
  3. Recurring Issue Tracking:
    • Analyze trends to identify recurring discrepancies with specific delivery platforms for strategic interventions.


Integration with VAL Data Platform

Built on the VAL platform, the 3rd Party Delivery Dispute Tracking Package ensures:

  • Harmonized data from POS systems, delivery platforms, and financial records for accurate discrepancy detection.
  • Automated workflows to streamline dispute logging and resolution.
  • Scalable solutions to support businesses of all sizes and operational complexities.








Updated 30 Jan 2025
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